🌟 The Service Design Community in Singapore is on the rise! 🌟
Our events are getting more impactful, and the engagement within our community is thriving. On the evening of July 25th, Tamsin Greulich-Smith, Dr. Katrin Dribbisch, and Manuel Großmann truly raised the bar with their insightful contributions.
The energy in the room was electrifying, and while you had to be there to fully experience it, we've captured some key quotes to share the essence of the discussions:
👩🏻 TAMSIN
“Create win-wins”
“Plant seeds, they will blossom later”
“Involve people to transform”
“Your future job doesn’t exist yet”
“Impossible challenges, possible dreams”
👩🏻🦰 KATRIN
“Think big, start small”
“Better services, better government, better society”
“Transformation can’t stop at service level, it has to happen at all levels”
“Federal system (in Germany) is a challenge for digitalization”
“For organizations to change, culture needs to change”
“Show, don’t just tell (don’t just preach)”
🧔🏻♂️ MANUEL
“In implementation, it takes time, lots of effort, iterations and returns”
“After launch it doesn't get easier. It's the same messy process”
“Making services better also means improving the backstage”
“Every backstage process must work to be scalable”
DISCUSSION HIGHLIGHTS
💪 How to build a CRITICAL MASS OF SERVICE DESIGN CHAMPIONS in the organisation:
“Find your tribe”
“Engage senior leadership”
“Make it accessible - shun jargon”
“Show, don’t just tell (bring people along for user research)”
🧠 WHEN TO BE INNOVATIVE
“What is the objective - ‘why are we doing this?’”
“Find where the problem is”
🛠️ WHAT WOULD YOU DO DIFFERENTLY AFTER HAVING KNOWN ‘THINGS’ ALONG THE WAY
“Focus on building ‘designer’s mindset’ over processes and frameworks”
“Create safe spaces (psychological safety) so that people can take risks (smarter risks)”
“You need to build on smaller successes. Success is in taking ‘productive risks’.”
Be a part of the vibrant and growing Service Design Community in Singapore. Engage with thought leaders, share your insights, and help shape the future of service excellence.
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