The room was alive with roaring laughter, high energy, and boundless passion – Reimagining Health/Care was an absolute whirlwind of an excitement! 🎉✨
Spirited conversations on revolutionising health and care took centre stage. From bold ideas to heartfelt discussions, the event overflowed with wisdom from our speakers and everyone who joined us.
Quotes that shaped the evening:
🎯 Ms Lynette Ong
“Let’s unlearn to relearn… embracing the LEAN philosophy, with its people-first approach, has been a game-changer, and I’m grateful to apply it in healthcare"
🎯Prof Uli Weinberg
"Train your IQ, and build bridges to other IQs, to generate a WeQ."
🎯Dr Wong Sweet Fun
"Choose your container – a space where community thrives and all elements work together seamlessly, even when navigating complexities."
Sneak peek into the evening:
🌱Ms Lynette Ong shared her experience of relooking into established practices to truly meet the needs of the community, applying service design. 💡🚀
"Service training is different now; it has to be immersive in nature and resonate with the participants."
“We had to see the trending ‘complaints’ to see what changes we can make from a system level”
"Recognition goes a long way... created an ‘grow an apple’ system to reward the staffs"
🔄 Building on Prof Uli Weinberg game-changing wisdom, shifting from an 'I' mindset, to a 'We' mindset. Coming together as a community to create an even greater phenomenon. 🔥💥
"Individual grading, which we still practice in schools, is poison”
“Individual grading doesn’t help people develop a collaborative mindset."
"We are looking for 'We' qualities—the 'I' qualities will not disappear, but IQ will grow into WeQ."
🌟 By championing a community-driven approach, Dr Wong Sweet Fun flipped the script and challenged the traditional paradigm of health and care. 🌍✨
“Reduce the complexity, move it away from system and back to the community”
"If you want to build a community, don’t be a hero."
"Mattering matters – being seen as important and valued, knowing that what you do matters to someone, and having your achievements acknowledged by others."
👀 In the spirit of community, SDSG is hosting a Future of Singapore Service Design workshop on 14th September 2024! Limited spaces available—stay tuned for more details!
A massive thank you to everyone who joined us, your passion makes this community special. We hope to see you soon!